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1. Purpose

The purpose of this Policy is to ensure that prospective and current learners are properly informed and protected when making decisions regarding their learning needs, choice of training products, training organisation, fees, delivery methods, contract and agreements and consumer rights.  

This Policy ensures that Quantum Training Services (QTS) complies with the requirements of Standards for RTOs 2025 for monitoring the marketing and enrolment of students for QTS.

2. Responsibility

The Marketing Executive will be responsible for the implementation and update of this Policy and to ensure that the marketing staff members and agents are aware of its application and procedures.

3. Scope

This Policy applies to all activities related to marketing and enrolment of domestic students by QTS and its authorised marketing agents.

4. Policy

QTS will uphold the integrity and reputation of Australia’s education industry by ensuring the marketing of its courses and services is not false or misleading. QTS will enrol responsibly by ensuring students are appropriately qualified for the course for which they seek enrolment, including having the necessary English language and numeracy proficiency, educational qualifications and work experience. Students must have sufficient information to enable them to make informed decisions about studying with QTS.

4.1 Marketing and Advertising

  • QTS will ensure the marketing of its courses through its own channel and by agents is undertaken in a professional manner and maintains the integrity and reputation of the industry and the Institution as a Registered Training Provider.
  • QTS will:
    1. Clearly identify its name and RTO Code in written marketing and other materials for students, including in electronic forms;
    2. Accurately represent the services it provides and the training products on its scope of registration;
    3. Not give false or misleading information or advice in relation to (or that indicates):
      • Claims of association between providers which include information in marketing materials and website;
      • The employment outcome associated with a course; automatic acceptance into another course and pathways;
      • Any other claims relating to the Institution, its course or outcomes associated with the course;
      • Any guarantee that a learner will successfully complete a training product on its scope of registration.
    All authorised marketing agents will forward marketing materials such as brochures and flyers prior to printing for QTS’s final review and approval.

4.1 Marketing and Advertising

  • QTS will obtain written consent from its students before using their information for the Institute’s advertising or marketing materials. This includes websites, newspapers, magazines, brochures, flyers, radio and television advertising;
  • QTS will, at all times accurately represent all of its training and assessment services to all prospective students;
  • QTS will ensure that all clients are provided with full details of any conditions in any contractual arrangements related to advertising and marketing.

4.2 Ethical Marketing Practices

QTS and its authorised marketing agents will ensure that:

  • Only those AQF qualifications that are on the QTS’s scope of registration will be advertised;
  • Advertisements will clearly delineate nationally recognised training and assessment leading to the issuance of AQF certification documentation from any other training or assessment delivered by QTS;
  • Correct names of all Training Packages/courses on the QTS’s scope of registration will be used;
  • All units of study are listed for each course along with course duration of study.
Authorised marketing agents or marketing collateral will not:
  • Offer any inducements to prospective students;
  • Target any vulnerable students or group who cannot complete the course;
  • Fill up the Enrolment Form for prospective students;
  • Enrol students at the first instance of visit;
  • Encourage unrealistic expectations about the level of qualifications attainable and the facilities and equipment provided;
  • Make any claim to approval or recognition that is inaccurate, or use misleading or false comparisons of courses provided by QTS’s competitors;
  • Make any misleading statements concerning the qualifications or experience of its staff;
  • Make misleading or false statements about the prospects of employment following the course;

5. Student Engagement Before Enrolment

QTS will ensure that each learner is fully informed and protected and are able to make an informed decision about studying with QTS. Prior to accepting a student for enrolment or commencement of the course, QTS will provide in print, or through referral to an electronic copy, current and accurate information regarding the following:

  1. Entry requirements for acceptance into a course, including Language, Literacy and Numeracy (LLN), educational qualifications or work experience required and whether course credit may be applicable.
  2. Pre training review prior to the enrolment into a course of studies to ensure that the training and assessment provided by QTS is able to meet the student’s individual needs.
  3. Course content and estimated duration, qualification offered if applicable, any work placement arrangements, modes of study and assessment methods,
  4. Learning resources available to students,
  5. Details of any arrangements with a Third Party, person or business to provide the course, or part of the course (if any)
  6. Indicative course-related fees, including advice on the potential for fees to change during the student’s course, and applicable refund policies,
  7. Information about the grounds on which the student’s enrolment may be deferred, suspended or cancelled,
  8. Information about the services it will provide to students, along with the rights and obligations of both the students and QTS.
    1. QTS’ obligations to the students, including that QTS is responsible for the quality of the training and assessment in compliance with the Standards for Registered Training Organisation 2025 and for the issuance of the AQF certification documentation.
    2. the student’s rights, including:
      1. Details of QTS’s complaints and appeals process as required by the Standards for Registered Training Organisation 2025, and
      2. If QTS closes or ceases to deliver any part of the training product that the learner is enrolled in.
    3. the learner’s obligations:
      1. Any requirements that QTS requires the learner to meet to enter and successfully complete their chosen training product including Pre Training Review (PTR), and
      2. Any materials and equipment that the learner must provide.

6. Use of AQF and NRT Logos

  • The NRT logo will be used on AQF qualifications and Statements of Attainment.
  • The AQF logo will be used in AQF qualifications but not in Statements of Attainment.
  • The AQF and NRT logos will not be used on any training and assessment services that do not lead to AQF qualifications and/or Statements of Attainment.

7. Obligations for Authorised Marketing Agents

It is mandatory that agents working for QTS will:

  • Assist and comply with all contractual obligations mentioned in contract agreement;
  • Cooperate with Regulatory Authority for any compliance requirements including sharing requested information;
  • Provide QTS with detailed marketing information (marketing strategies, staff details, geography, etc.) on regular basis;
  • Abide by instructions provided by QTS;
  • Use only approved marketing materials by QTS;
  • Share any marketing related complaint raised by the students with QTS;
  • Not further subcontract any of its services.

8. Monitoring

QTS will monitor the whole range of marketing activities of its agents and Third Parties through different approaches. The monitoring could be desk auditing, student survey, real time monitoring in the field.

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